Refund Policy

 

USFIX247 provides, 1 Time Fix Plan & 1 Year Plan for computers software/technical services. Once you choose a plan through our portal, you will receive order sumaary on your email ID instantly. After registration, you will be entitled to get technical services for your computer/computers according to plan.

USFIX247 Provide 3 kinds of Technical Services.

1 Time Fix (Non Refundable)
1 Year Fix valid for 1 computer/laptop for 1 Year unlimited technical services (Partial Refund within 2 months)
1 Year Fix valid upto 3 computers/laptops for 1 year unlimited technical Services

In one time incident plan below mentioned policy will be followed for every customer for refund:-

•Partial refund will be given in case you opt for the plan & we are unable to fix any of your issue within 24 hours - 48 hours (business hours).

•50% refund will be given in case we fix your computer & you come across same issues in same computer between 24 - 48 hours.

•30% refund will be given in case you have multiple issues & we are able to fix only one or two of your issues within 24 hours.

•0% refund will be given in case you called us after 48 hours to fix same issue or new issue.

In 1 Year plan below mentioned policy will be followed for every customer for refund:-

•100% refund will be given in case you opt for the plan & we are unable to fix any of your issue within 24 hours - 72 hours (business hours).

•50% refund will be given in case we fix your computer & you come across same issues in same computer between 24 - 48 hours.

•40% refund will be given if you calls within 7 days to terminate the services or plan. (If applicable)

•30% refund will be given if you calls after 1 month to terminate the services or plan. (If applicable)

•0% refund will be given in case you called us after 48 hours to fix same issue or new issue.

•Refund might take 3 - 5 business days after you receive a confirmation email from us.

(Note)  No Extra amount will be refunded in any case & we don't extend or offer services more than 1 year.

USFIX247 will exercise its discretion in deciding, depending upon the time invested in it, from No refund to Pro-rata refund.

       
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